Terms of Service

1. Agreement to These Terms

These Terms of Service govern access to and use of the WorkTransit AI platform, websites, applications, and related services. By using the service, you agree to these terms. If you are using the service for an organisation, you confirm that you have authority to do so on its behalf.

2. The Service

WorkTransit AI provides workforce-transition and employability software, including assessments, pathway planning, matching, employer workflows, analytics, AI-assisted drafting, and related programme tools. Features may vary by plan, configuration, and customer arrangement.

3. Accounts and Access

• You must provide accurate information and keep it reasonably up to date.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must not share accounts or access the service in a way that bypasses role or permission controls.
• We may suspend or restrict access where we reasonably believe there is misuse, risk, or non-payment.

4. Acceptable Use

You must not:

• use the service for unlawful, harmful, deceptive, discriminatory, or abusive purposes;
• attempt to probe, scan, reverse engineer, disrupt, or circumvent security or usage controls;
• upload malicious code, infringing material, or information you do not have the right to use;
• misrepresent individuals, vacancies, outcomes, qualifications, or employment information; or
• use AI-generated content as if it were guaranteed accurate or professionally certified.

5. Customer Data and Privacy

Ownership of personal data and other customer-provided data remains subject to applicable law and the contractual relationship between WorkTransit AI and the relevant customer. Use of personal data is described in our Privacy Policy.

6. AI-Assisted Features

Some features use AI to generate or assist with recommendations, summaries, assessments, and draft content. AI outputs may be incomplete or inaccurate and should be reviewed before use. They are provided as operational assistance and not as legal, financial, regulatory, medical, or guaranteed employment advice.

7. Paid Features, Credits, and Billing

Some subscriptions include usage-based limits, such as AI credits, seats, or assessments. Where applicable, use beyond included entitlements may require an upgrade, additional credits, or a separate commercial agreement. Fees, billing cycles, taxes, payment terms, and renewal arrangements are governed by the relevant order form, invoice, or customer agreement.

8. Availability and Changes

We aim to keep the service available and secure, but we do not promise uninterrupted or error-free operation. We may update, improve, replace, suspend, or remove features where reasonably necessary for security, compliance, technical, or commercial reasons.

9. Intellectual Property

WorkTransit AI and its licensors retain all rights, title, and interest in the platform, software, branding, and other service materials, excluding customer data and third-party materials owned by their respective holders.

10. Confidentiality

Where confidential information is exchanged, each party must protect it using reasonable care and use it only for the purpose for which it was disclosed, unless disclosure is required by law or a valid authority.

11. Warranties and Disclaimers

Except as expressly stated in a customer agreement, the service is provided on an "as available" and "as is" basis. To the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, WorkTransit AI will not be liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages. Any direct liability is limited to the amount paid for the affected service in the twelve months before the event giving rise to the claim, unless a different limit is stated in a governing customer agreement.

13. Suspension and Termination

We may suspend or terminate access where there is material breach, security risk, misuse, non-payment, or legal necessity. You may stop using the service at any time, subject to any notice or payment commitments in your customer agreement.

14. Governing Law

These terms are governed by the laws of England and Wales, unless a signed customer agreement says otherwise. Courts of England and Wales will have exclusive jurisdiction unless mandatory local law requires a different forum.

15. Contact

For legal or commercial questions, contact legal@worktransit.ai.